With WebServeVoice Application Designer (VAD) you can create voice applications with a few mouse clicks that automate time intensive business processes. For example, create a voice application that queries the caller for a customer number, then validates this number against a database and routes the call based on customer type. Automate repetitive tasks and save valuable agent and customer time!

WebServeVAD has a graphical interface that lets you put together the components of your voice application using drag and drop – rather then cumbersome scripting or programming! Visually design an application in hours rather then weeks.

Once the voice application is ready, it can be deployed onto an existing WebServePhone System for Windows installation. WebServePhone System for Windows is a software based VoIP PBX and completely replaces an existing, outdated hardware PBX.

Features

• Visual voice application development tool
• Build voice applications out of ready components:
    -  Playback, User input, Record, Disconnect, Transfe
    -  Database Access, Email sender, File management, Code execution, Web interaction, Socket client, etc
    -  Control components such as conditions, loops and variables
• In built debugger
• Easily deploy to installed WebServePhone System installation!

The hotel module for WebServePhone System adds additional functions to WebServePhone System to allow it to be used in hotels or other hospitality environments. The hotel module performs the following functions:

• Allows for Check in and Check out of guests
• Allows setting of guest extensions to Do not Disturb
• Allows blocking of external calls
• Allows wake up calls to be scheduled.
• Allows housekeeping to set room status
• Tracks calls a guest makes and lists them upon check out for easy billing

The hotel module can integrate with many Hotel software systems / Property management systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. Alternatively the receptionist can use the system directly through the provided web interface.

Components

The hotel module consists of a front end application and a windows service. The Windows Service operates in the background and allows for integration with the Property Management System. With the integration, many of the functions can be triggered from within the PMS software.

The Front Desk Phone Control Application is a simple to use windows or web based application that allows the front desk clerk to perform the above operations. This application can be used separately from the PMS system, and thus requires no integration at all. For many smaller hotels this can be good enough.

Billing

The hotel module will track calls made by a guest and output the list upon checkout for easy billing. The list of calls or the total of the calls can be outputted to screen or printer. In addition the information can be sent to the PMS system via CDR or SMDR records. For each case, the exact format can be customized.

Supported Property Management Systems

Read more about the integration options with Property Management systems here