Home Service

Connect WebServePhone System to Salesforce, Microsoft Dynamics, SugarCRM and Sage ACT! Features of the WebServeCRM Integration Module include:

• Click to Call - The ability to launch calls to contacts with a single click straight from the CRM application. No need to retype the phone number.
• Call Pop-ups - Inbound calls are automatically linked to a customer record based on their caller ID and the customer record is brought up automatically upon receiving a call. This saves time for customer service personnel and allows more professional handling of calls, creating a better impression for customers.
• Call Journals - All calls are logged as call records in the CRM package. This allows sales personnel to easily keep track of calls made to a customer and to take notes of what needs to be actioned.

Integrating WebServePhone System

Integrating WebServePhone System with your CRM allows for more accurate activity reports as all calls are automatically logged without the need for the user to manually create the records. Missed calls are logged and linked to the customer’s record so that customer service personnel can quickly call them back.

CRM integration for Microsoft Outlook comes as standard with the WebServePhone System commercial license. Users of other CRM applications pay a small one-time fee of only €35/$50 per seat. You can download the WebServeCRM Integration Module here and trial it for 30-days. Full pricing and ordering information is available here and installation information here.

Users of other CRM applications can integrate WebServePhone System with their CRM via the WebServeAPI. More information can be found about the WebServeAPI here.

To see how beneficial it is to integrate your CRM with WebServePhone System 10, take a look at the WebServeCRM Integration Module Video here.