Webserve: Our Guarantees
We want all Webserve customers to be happy. Just because you're getting web hosting and online services at an amazing price doesn't mean you have to sacrifice value or quality.
Quality service, guaranteed
The Webserve quality service guarantee is our pledge to provide a consistently high standard of web hosting. This includes:
- 24/7 telephone and live chat support
- 24/7 email support
- 99.9% uptime
- Your complete satisfaction, or your money back*
99.9% uptime, guaranteed
Affordable and always reliable! That's our commitment to you. Webserve guarantees 99.9% uptime* - you can count on us to keep your site up and available, and open for business.
Satisfaction or your money back, guaranteed
We offer a 30-day money-back guarantee on shared web hosting packages. If you're not happy with Webserve web hosting for any reason, cancel within 30 days of your original purchase date and we'll give you your money back. You will receive a full refund, less any setup fees or applicable domain registration or transfer costs.
The 30-day money-back guarantee is valid 30 days from activation of the shared hosting account (this may include free trial periods or other promotions).
Exceptions: Setup fees, domain names, domain privacy, mobile websites, and other additional services are non-refundable.
What happens to my domain name registration if I cancel?
Once Webserve registers a domain name for you, it is yours. If you cancel your Webserve web hosting account, you may leave your domain with us, and simply point it elsewhere. Or you may transfer your domain to another provider. For this reason, domain name registration fees (plus applicable taxes) are non-refundable.
Webserve customers who received free domain name registration and who cancel within 30 days will be refunded all web hosting fees, minus domain name registration fees (plus applicable taxes).
*Please read our Terms of Service for details on Webserve's 30-Day Money-Back Guarantee, Uptime Guarantees, and Service Level Agreement ("SLA").